Blog Post

How to manage a conflict with a client as a freelancer?

How to manage a conflict with a client as a freelancer?

Knowing how to manage the different situations is the mission of the professional, within the framework of his relationship with his clients or associates. How do you know how to manage your client in the face of a conflict and defuse situations? Conflict management training can be useful to better manage conflicts as well as difficult to manage situations. As a freelancer, learn how to defuse tensions through tricky solutions and effective mind games.

Constructive Conflict Management: Empathy with an Unhappy Customer

Managing conflict situations and defusing conflict can sometimes seem impossible when faced with the most complex situations. However, the customer relationship requires knowing how to anticipate and resolve potentially conflicting issues. Managing stress is the first step to avoiding conflict. The regulation of emotional conflicts serves to find a solution to the conflict that is objective and empathetic. It is indeed important to put yourself in the other person's shoes: Why does he react like this and how to improve these relational situations?

For X reasons, a professional conflict may arise between you and your client. Managing stress is the best way to deal with your client's aggressiveness, to defuse the violence. If you all start yelling and stick to your guns, it will only escalate the conflict. Resolving conflict is often about taking a step back: You and the opposing party need to take the time to think about the situation in a calm way.

Conflict management techniques with difficult-to-lead and susceptible clients

Sometimes, even with all the will in the world, it is difficult to defuse the aggressiveness of an angry customer. Specific trainers, non-violent communication professionals can offer you effective conflict management training to manage and resolve different situations. A situation of conflict with a client most often results from the fact that he feels misunderstood. Active listening is therefore necessary to resolve the conflict and to make him feel confident. Preventing and solving a difficult situation requires you to find a win-win solution. If a conflict is inevitable, managing your emotions makes it easier to identify those of the client.

Clarify things to defuse a situation

Showing susceptibility would be the worst mistake you could make when dealing with conflicts with your customers. Certainly, according to you, you have done a good job. However, it is essential that you can demonstrate to your client that you understand their position and that you agree with them so that they can listen to you. Mitigating conflicts and resolving situations requires managing the aggressiveness of the other as well as one's own. Remain calm and cordial at all times and learn to listen as much as you would like to be.

Establishing positive relationships even with difficult audiences is the role of the professional freelance manager. Your mission is to prevent any conflict, but also to know how to calm your client and give him satisfaction, even in delicate situations. If the problem should really prove to be insoluble, it is preferable to involve a mediator to defuse a conflict and control the situations.

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